Quality
At Gilbert Laurence Aerospace quality is the bedrock of everything, our business principles, corporate strategy, service delivery and culture.
Quality guides what we do and how we do it to ensure consistent delivery of high-quality service in a professional and compliant manner.
Quality is also the mainstay in the development of maintaining trust with both our customers and suppliers.
The senior management team at Gilbert Laurence Aerospace are fully committed to promote a quality culture within its ranks to take ownership and accountability through continually reviewing and challenging our quality processes.
We are a AS9120 & BS EN 9001:2015 accredited company which is the standard that specifies the requirements for our QMS for stockists and distributors in the aerospace industry.
Our quality management system includes processes for ensuring that our products and services meet the necessary specifications and requirements, as well as for identifying and addressing any potential issues. We also conduct regular audits and reviews to ensure that our system is effective and efficient, and we are always looking for ways to improve.
Our quality objectives include:
-
Meeting or exceeding customer expectations: We strive to understand the needs and expectations of our customers, and we work hard to ensure that all of our products and services meet or exceed those expectations.
-
Continuously improving our processes: We are committed to continuous improvement and are always looking for ways to optimize our processes and increase efficiency.
-
Reducing defects and errors: We use a variety of quality control measures to minimize defects and errors in our products and services.
-
Ensuring compliance with all relevant regulations and standards: We take compliance seriously and work hard to ensure that all of our products and services meet all relevant regulations and standards.
-
Providing training and development opportunities for our team: We believe that our team is our greatest asset, and we invest in their development to ensure that they have the skills and knowledge they need to succeed.
By consistently meeting these quality objectives, we aim to provide our customers with the best possible experience and deliver products and services that meet the highest standards of excellence.